Thank you for shopping on Africasokoni.co.ke.
When you shop with us, our promise is to provide you with a highly memorable and stress free shopping experience, right from the time you order until delivery at your doorstep.
This promise includes making sure that your shipment is delivered with the utmost care, on time, and in perfect condition.
The following terms and conditions constitute our official Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders from Africasokoni are processed and delivered between 1-7 business days, depending on your location. We do not ship or deliver orders on weekends or holidays, and by business days, we mean from Monday to Friday.
We will make all efforts to deliver your shipment within the timeframe specified during your checkout process. If due to unforeseen circumstances, there will be a significant delay in the delivery of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
The rates charged for the shipping of your order is based on the weight of your products, and your location (through zoning). Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to change your mind if you decide not to proceed.
Below are the shipping rates within Kenya (Nairobi and outside Nairobi):
|1) Delivery within Nairobi|
|a) Small items ( less than 5kgs) – Flat rate of KES 200|
|b) Items above 5 Kg a flat rate of KES 500|
|c) Orders above KES 5,000 within Nairobi less than 5kgs will be delivered for free|
|d) Orders above KES 5,000 within Nairobi and more than 5kgs will be delivered at a flat rate of KES 500|
|2) Delivery outside Nairobi will be charged according to the rates below|
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Shipment confirmation & Order tracking
With Africasokoni, you are provided a complete feasibility of your order-to-delivery cycle. You will receive a Shipment Confirmation email once your order is shipped, containing your tracking number, which is your order ID. The tracking number will be active within 24 hours.
To track your order, click on the “Track your Order” Link in your shipment confirmation email or go to http://shop.africasokoni.co.ke/ordertracking; enter your tracking number and your email and click on “submit”
Products ordered by our customers from our overseas merchants will be processed and delivered between 14-21 business days. Please note, DHL shipping charges apply.
Customs, Duties and Taxes
Africasokoni.com is not responsible for any customs and taxes applied to your international orders. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
At Africasokoni.com we accept the following Methods of Payment:
Credit Card (Visa and Master Cards)
Cash on Delivery
Mpesa on delivery
If you select “cash on delivery” or “Mpesa”, you only pay for your order upon delivery by our Delivery personnel at your doorstep or at our Pickup Stations, if you choose to pick up your shipment yourself.