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Shipping Policy

Thank you for shopping on Africasokoni.co.ke.

When you shop with us, our promise is to provide you with a highly memorable and stress free shopping experience, right from the time you order until delivery at your doorstep. 

This promise includes making sure that your shipment is delivered with the utmost care, on time, and in perfect condition. 

The following terms and conditions constitute our official Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders from Africasokoni are processed and delivered between 1-7 business days, depending on your location. We do not ship or deliver orders on weekends or holidays, and by business days, we mean from Monday to Friday.

We will make all efforts to deliver your shipment within the timeframe specified during your checkout process. If due to unforeseen circumstances, there will be a significant delay in the delivery of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

The rates charged for the shipping of your order is based on the weight of your products, and your location (through zoning). Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to change your mind if you decide not to proceed.

Below are the shipping rates within Kenya (Nairobi and outside Nairobi):

1)     Delivery within Nairobi   
a)      Small items ( less than 5kgs) – Flat rate of KES 200
b)      Items above 5 Kg a flat rate of KES 500
c)      Orders above KES 5,000 within Nairobi less than 5kgs will be delivered for free
d)      Orders above KES 5,000 within Nairobi and more than 5kgs will be delivered at a flat rate of KES 500
2)     Delivery outside Nairobi will be charged according to the rates below
 Distination  
Less Than 5 kg (KES)
More Thank 5 kg (KES)
Baringo   400 1100
Bomet   400 1100
Bungoma   400 1100
Busia   500 1200
Elgeyo Marakwet   450 1150
Eldoret   400 1100
Embu   300 1100
Garissa   500 1200
Homa bay   500 1200
Isiolo   450 1150
Kajiado   300 1100
Kakamega    400 1100
Kericho   350 1050
Kiambu   280 950
Kilifi   500 1200
Kirinyaga   350 1050
Kisii   400 1100
Kisumu   400 1100
Kitui   350 1050
Kwale   500 1200
Laikipia   400 1100
Lamu   1400 2100
Machakos   300 1100
Makueni   400 1100
Mandera   650 1350
Marsabit   650 1350
Meru   400 1100
Migori   450 1150
Mombasa   400 1100
Muranga   300 1100
Nakuru   300 1100
Nandi   450 1150
Nanyuki   400 1100
Narok   350 1050
Nyamira   400 1100
Nyandarua   300 1100
Nyahururu   300 1100
Nyeri   300 1100
Samburu   400 1100
Siaya   500 1200
Taita Taveta   400 1100
Tharaka Nithi   350 1050
Trans Nzioia   450 1150
Turkana   500 1200
Uasin Gishu   450 1150
Vihiga   500 1200
Wajir   500 1200
West Pokot   500 1200
General   400 1100

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Shipment confirmation & Order tracking

With Africasokoni, you are provided a complete feasibility of your order-to-delivery cycle. You will receive a Shipment Confirmation email once your order is shipped, containing your tracking number, which is your order ID. The tracking number will be active within 24 hours.

To track your order, click on the “Track your Order” Link in your shipment confirmation email or go to http://shop.africasokoni.co.ke/ordertracking; enter your tracking number and your email and click on “submit”

International Shopping

Products ordered by our customers from our overseas merchants will be processed and delivered between 14-21 business days. Please note, DHL shipping charges apply.

Customs, Duties and Taxes

Africasokoni.com is not responsible for any customs and taxes applied to your international orders. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Payment Policy

At Africasokoni.com we accept the following Methods of Payment:

Credit Card (Visa and Master Cards)

Debit Card

PayPal

Cash on Delivery

Mpesa on delivery

PessaPal

Ewallet

If you select “cash on delivery” or “Mpesa”, you only pay for your order upon delivery by our Delivery personnel at your doorstep or at our Pickup Stations, if you choose to pick up your shipment yourself.