Empty Cart

Mini Cart

KES USD

Shipping Policy

Thank you for shopping on Africasokoni.co.ke.

When you shop with us, our promise is to provide you with a highly memorable and stress free shopping experience, right from the time you order until delivery at your doorstep. 

This promise includes making sure that your shipment is delivered with the utmost care, on time, and in perfect condition. 

The following terms and conditions constitute our official Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders from Africasokoni are processed and delivered between 1-7 business days, depending on your location. We do not ship or deliver orders on weekends or holidays, and by business days, we mean from Monday to Friday.

We will make all efforts to deliver your shipment within the timeframe specified during your checkout process. If due to unforeseen circumstances, there will be a significant delay in the delivery of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

The rates charged for the shipping of your order is based on the weight of your products, and your location (through zoning). Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to change your mind if you decide not to proceed.

Below are the shipping rates within Kenya (Nairobi and outside Nairobi):

1)     Delivery within Nairobi   
a)      Small items ( less than 5kgs) – Flat rate of KES 200
b)      Items above 5 Kg a flat rate of KES 500
c)      Orders above KES 5,000 within Nairobi less than 5kgs will be delivered for free
d)      Orders above KES 5,000 within Nairobi and more than 5kgs will be delivered at a flat rate of KES 500
2)     Delivery outside Nairobi will be charged according to the rates below
 Distination 
Less Than 5 kg (KES)
More Thank 5 kg (KES)
Baringo 4001100
Bomet 4001100
Bungoma 4001100
Busia 5001200
Elgeyo Marakwet 4501150
Eldoret 4001100
Embu 3001100
Garissa 5001200
Homa bay 5001200
Isiolo 4501150
Kajiado 3001100
Kakamega  4001100
Kericho 3501050
Kiambu 280950
Kilifi 5001200
Kirinyaga 3501050
Kisii 4001100
Kisumu 4001100
Kitui 3501050
Kwale 5001200
Laikipia 4001100
Lamu 14002100
Machakos 3001100
Makueni 4001100
Mandera 6501350
Marsabit 6501350
Meru 4001100
Migori 4501150
Mombasa 4001100
Muranga 3001100
Nakuru 3001100
Nandi 4501150
Nanyuki 4001100
Narok 3501050
Nyamira 4001100
Nyandarua 3001100
Nyahururu 3001100
Nyeri 3001100
Samburu 4001100
Siaya 5001200
Taita Taveta 4001100
Tharaka Nithi 3501050
Trans Nzioia 4501150
Turkana 5001200
Uasin Gishu 4501150
Vihiga 5001200
Wajir 5001200
West Pokot 5001200
General 4001100

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Shipment confirmation & Order tracking

With Africasokoni, you are provided a complete feasibility of your order-to-delivery cycle. You will receive a Shipment Confirmation email once your order is shipped, containing your tracking number, which is your order ID. The tracking number will be active within 24 hours.

To track your order, click on the “Track your Order” Link in your shipment confirmation email or go to http://shop.africasokoni.co.ke/ordertracking; enter your tracking number and your email and click on “submit”

International Shopping

Products ordered by our customers from our overseas merchants will be processed and delivered between 14-21 business days. Please note, DHL shipping charges apply.

Customs, Duties and Taxes

Africasokoni.com is not responsible for any customs and taxes applied to your international orders. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Payment Policy

At Africasokoni.com we accept the following Methods of Payment:

Credit Card (Visa and Master Cards)

Debit Card

PayPal

PesaPal

iPay

eWallet

Cash on Delivery

Mpesa on delivery


If you select “cash on delivery” or “Mpesa”, you only pay for your order upon delivery by our Delivery personnel at your doorstep or at our Pickup Stations, if you choose to pick up your shipment yourself.